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1. Will I receive my Southtree Box by Christmas?

Yes. Our team is shipping hundreds of Southtree Boxes each day. Order today and we’ll ensure that your Southtree Box arrives by Christmas. Just make sure to select the appropriate shipping option at checkout.

The Southtree Box is great for you or someone you love. The holidays are the perfect time to gather with your friends and family to fill your Southtree Box with all your analog memories. Order today to ensure your Southtree Box arrives before Christmas. 

Note: Due to high demand, there’s a limited stock of Southtree Boxes remaining for Christmas delivery. Order today to ensure delivery.

2. Can I get my memories digitally converted in time for Christmas?

Yes, you can get your memories digitally converted in time for Christmas as long as we receive your media at our digitizing facility before Thursday, November 19th, which is our Christmas delivery receiving deadline. 

Typical processing time is 6-8 weeks. This number may vary depending on current volume and your order size. Our team of over 200 trained technicians is working hard to complete all orders as quickly as possible in the order they are received. We'll continue send you email updates as your order is processed. 

Many customers love putting their Southtree Box together while the family is gathered for the holidays. Pouring over your old items and packing the Southtree Box is almost as fun as getting the digitized copies back! We recommend purchasing your Southtree Box today, and then giving it as a gift to your loved ones. Plus, it’s a pretty unique and thoughtful gift. Better than another tie.

3. How long does it take?

Once we receive your Southtree Box, it takes 6-8 weeks to process your order and approximately 6-12 business days with UPS Ground return shipping. We’ll keep you informed throughout the entire process. You’ll receive personalized updates, available online and in your inbox.

The last day for Christmas delivery for the initial box is December 18, 2020 at noon (EST) if you choose 2 Day shipping at checkout.

4. What's included with my Southtree Box?

Your Southtree Box has everything you need to safely pack and send in your items. Every Southtree Box includes a welcome guide and checklist, packaging materials with safety barcodes, access to our personal concierge line so you can talk to an expert anytime, and of course we do all the work, digitally converting all your items by hand.

5. I've received my Southtree Box. Can I get DVDs or my thumb drive back by Christmas?

You can send in your Southtree Box anytime using the return label inside your Southtree Box. Orders that arrive at Southtree after November 19th are NOT able to be processed and returned in time for Christmas. Standard processing is 6-8 weeks plus additional time is required for shipping your Southtree Box to us and back to your home. Orders will be processed in the order they are received.

Note: Some Southtree Boxes require activation before using the return label. Please follow the instructions on your label. 


 6. Can I ensure that I’ll get my digital files by Christmas?

Absolutely. The digital download option is great because we are able to send you your digital files before your box even ships from our facility. To make this happen, your box must be received by our facility before Friday, December 11th in order be processed and have the link sent by Christmas.