FAQs

General Questions

Why use Southtree?

At Southtree, we use state-of-the-art equipment and techniques to digitize and transfer your old home videos and photos to DVD. With nearly a decade of experience digitizing old media, we breathe new life into your memories, providing enjoyment for generations. There are no hidden fees, simply all the features that our customers deserve and want.

Why digitize?

Assuming your VCR hasn’t already “eaten” them, the average lifespan of your home videotapes (VHS, etc…) is only 15 years! Slides begin to degrade at around 20 years.

If you’re like most people, your family history is tucked away in an attic somewhere. Most people are surprised at the degradation that has already occured when they finally decide to look at them again. In steps Southtree – we convert all your home movies and photos to digital, preserving them for generations to come. 

How does it work?

We’ve broken down our process into 3 easy steps…

1.) Get Started – Order online, using our Easy Order Form, or call us at 800.656.6032.

2.) Send In Your Order – Send in your home movies and photos to our secure processing facility. With our Order Tracking, we’ll let you know as soon as they arrive!

3.) We’ll Do The Rest! – Our team will professionally digitize your old media, place them on custom printed DVDs, and return the entire order (including your originals) back.

You can monitor our progress with our exclusive Order Tracking, and check the status of your order anytime. 

Is it safe?

We take seriously the task of handling and preserving your precious memories. For this reason, we’ve taken several steps to ensure a safe transaction.

Order Tracking
With our order tracking system you’ll be notified within 24 hours of your order's arrival at our facilities. You’ll also receive periodic e-mail updates or you may login via our website anytime to check your order's current status.

Safe Labeling – When your order arrives our technicians will unbox, clean, count, and then label each tape with vital information so we know where each tape is at all times.

Secure Facility – Your orders are kept in our secure, climate controlled, processing facility.

Return Shipping – With our relationship with FedEx, we ensure safe shipment of your order back to you. Most orders are shipped via FedEx and include insurance and tracking. Orders less than 3 tapes may occasionally be shipped Priority Mail with tracking provided as well. 

What's included

Every order is digitized and placed on DVD. You’ll find no hidden “digitizing” fees of any kind. Just all the features you’d expect including, premium DVD discs (rated for 100 years!), custom printed DVD with titles (not budget DVD) and clear DVD protective cases. Of course each order includes our up-to-the-minute Order Tracking and Flat-Rate return shipping. 

Do you send back my originals?

Yes! We always return your original materials along with your new DVDs, usually through FedEx with insurance! All of this for our Flat-Rate return shipping of only $9.95, for any size order, anytime. We also offer an upgraded return shipping option that includes signature delivery. 

Ordering Questions

How do I order?

- Order online with our secure checkout.

– Using our easy printable order form.

- Call us Toll-Free at 800.656.6032.

Or if you’re in the area, drop of your order at our facilities

Can I drop off my order?

Yes! If you’re in the Chattanooga area, stop by. We’d be glad to meet with you and look at your needs. You can view our address here.

Where do I send my order?

Send in your orders to…

Southtree
515 North Holtzclaw Avenue
Chattanooga, TN 37404

How long does it take?

Orders with standard processing take 6-8 weeks to process once your order has been received, although processing time may take longer. We believe in quality so we do everything by hand and we won’t compromise. We also provide order tracking so you can monitor your order’s progress. If you purchase DataDVD’s or you have copyrighted material to transfer the process also may take longer. Please see our terms of service for more information. 

How much does it cost?

Our pricing is simple and affordable. Prices start at just $8.95 per tape, $15.95 per 50ft film reel, and 59¢ per photo or slide.

See all of our prices and services 

How much is shipping?

Another industry first, our flat-rate return shipping. Just $9.95 for any size order, anytime. Orders greater than 3 items are shipped through FedEx and include insurance. Upgraded return FedEx shipping is also available with signature delivery.

Unlike other companies, there are no hidden fees for shipping back your original materials.

What form of payment do you accept?

We accept all major credit cards including, Visa, American Express, Mastercard and Discover. We also accept Check or Money Order with our Easy Order Form.

 

Technical Questions

What formats do you convert?

Videotapes – VHS, VHS-C, S-VHS, S-VHS-C, Betamax, Hi8, Digital8, Video8, 8mm video cassette, MiniDV, HDV, and MicroMV.

Film – 8mm, Super 8mm, and 16mm.

Photos – 35mm Slides, Negatives, and Photo Prints.

Audio - Audio Cassette Tapes. 

Will the DVDs play in my DVD player?

Each DVD is professionally mastered and authored, just like a Hollywood movie. They will play in all major DVD players and computers. 

Do you convert foreign or PAL tapes?

Yes! We’ll convert your foreign (PAL or SECAM) videos to US (NTSC) DVDs. Foreign conversions are an additional service and only $9.95 per tape.

Do you convert material that is under copyright?

Yes! Legally, we’ll create one back-up copy of your home videotapes that are under copyright. Be sure to review our terms of service