So you’re taking the steps to have your most precious memories digitized by Southtree. Congratulations! Getting analog media digitized is the absolute best way to preserve prints, film, tapes, and audio. Here at Southtree, we are happy to take care of all your digitization needs. Thank you for your business!
If you’ve already ordered your Southtree kit, but you haven’t had a chance to fill it with your original media and send it back to us, you might be wondering if you’re approaching an expiration date or deadline to mail the kit to our headquarters. Well, we’ve got some good news for you: there is no expiration date on a Southtree digitization kit!
You heard right, folks. We completely understand that life happens and you might forget about your Southtree Box. No need to worry! We don't want for your purchase to go to waste.
There is, however, an expiration date for your UPS return shipping label. It expires 1 year after your purchase. However, it can be reactivated for just a small fee!
Since we are constantly updating our processes and services, we want you to have the most up to date box that we have. So we'll use the credit from your original order to place a brand new order! The only charge will be a reactivation fee that covers the shipping of this new box.
This fee starts as low as $9.95. Then you can pick back up where you left off!
If you have an expired Southtree Box and would like to reactivate your order, please give our customer service team a call at 800-656-6032.